Returns + Exchanges

It is important to us that you are happy with your purchase. If you are unsatisfied for any reason, we will happily accept your return. It must be unused and in its original packaging within 21 days of the date of purchase.

​

All returns must be authorised by our customer service team.

Please contact us via email hello@neoprenesociety.com.au.

​

We will then provide you with instructions to return the item. All returns must be received back to us by 21 days after shipping date or it will not be accepted. The items must be unused in their original packaging with original tags attached.

​

We reserve the right to deny a refund or exchange if they deem the returns and exchanges policy has not been followed. Items that have been used or tampered with void our returns and exchange policy.

​

Neoprene Society do not cover the cost of returning the goods or take responsibility for any packages that are lost on their way back to us . Items returned to us for exchange or refund must be sent via a service that is prepaid and traceable. Original shipping charges are not refundable and returns are at your own expense